A REVES Annual Maintenance Contract sets out the infrastructure assets, maintenance activities and responsibilities agreed for your environment.
Design · Supply · Deploy · Integrate · Support & Renew
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Identify the network, security, server, storage or wireless equipment covered by the agreement.
Define preventive work, technical assistance, change coordination and escalation responsibilities.
Agree service hours, locations, response arrangements, dependencies and exclusions in writing.
Coverage hours and response arrangements are agreed in the AMC. No 24/7 monitoring or response commitment is assumed.
We review the equipment, support status, spare availability and dependencies before confirming whether a maintenance scope is appropriate.
Share the equipment categories, quantities, sites, current support status and the activities you need. Detailed asset identifiers can be exchanged through an appropriate business channel.
Share the assets and locations you need covered. We will discuss a practical scope and commercial proposal.
